Delete your account and your data

How to ask

There are two ways:

• From the app, in Settings → Delete your account. You confirm by typing your @username, and the account is deleted right then.
• Without the app, by writing to contacto@unidior.com from your account’s email address, with the subject “Delete my account”.

If you never created an account

Then none of your data is on our servers. Your progress lives inside the app, on your phone: to delete it, uninstall the app. If you use bybecode in the browser, it lives in the browser: to delete it, clear the site data from its settings.

What will be deleted

Asking for deletion removes:

• Your account: your email, your name, your @username, your encrypted password and the identifier you sign in with (Google or Apple).
• Your course progress stored in the account: lessons, XP, uptime, solved challenges, achievements and rank.
• The record of how many Nube hints you used, and your open sessions.
• Your name on your certificates. Only the ID of each one remains, and its page says it is no longer valid: anyone who has it on a CV needs to be able to tell it was withdrawn.
• Your settings and anything you sent to support along with the account.

What is not deleted, and why

The progress on your phone: it is yours, and the app keeps working without an account. If you want that gone too, uninstall the app.

Billing records for a subscription, which must be kept for as long as Mexican tax law requires. And usage statistics that are already aggregated and do not identify you: there is nothing to delete there, because there is nobody to point at.

How long it takes

From the app, deletion is immediate. By email, it happens within 20 working days of your request at the latest, and we tell you when it is done. Backups already taken are overwritten when they next rotate.